Known Issue: Docrio Edit Not Opening

Product and Version Impacted

  • Docrio

Issue Summary

Some Users have been experiencing an issue where Docrio Edit doesn't pop open when a user downloads or wants to edit a document from Litify. 

Workaround

This problem is often solved by doing a hard reset to ensure all updates have taken place. To reset, click Log Out > Immediately click Quit.

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Once you've exited the application > Restart your computer > Reopen Docrio Edit > Log in to production again.

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