Known Issue: “No clean data columns” Docrio Install Failure

Product and Versions Impacted

  • Docrio
  • Version 5 (and earlier)

Issue Summary

We have confirmed an issue impacting users trying to update their version of Docrio to version 4 (or earlier). Some users have reported the update failing, before being sent an email that includes errors similar to those found below:

KI_Docrio_TW84_ErrorExample__1_.png

Cause

This issue is caused by a lack of available disc space during the installation process. Without the necessary space, the install cannot create the clean data columns needed for custom fields. Since the package was unable to create those data columns, Litify/Salesforce then cannot convert those columns into what it needs to complete the install. 

Workaround

Thankfully, we’ve found a workaround that should solve this problem by creating and deleting a new custom field. 

If you have any trouble with the steps below you can always reach out to Litify Support by email (support@litify.com) or by submitting a request

Identifying Object and Field

First, we need to gather some information from the error you received.

  1. Look at the error email you were sent and identify the object(s) and fields(s) that are causing the issue(s).
  2. In looking at the example below, we see that the “File Info” object is what’s causing the problem, along with the “Folder Path” and “OCR Compatible” custom fields. 

Annotation_on_2021-03-03_at_13-38-59__1_.png

Creating New Fields

Next, we need to create a new field. 

  1. Click the Gear icon at the top of the screen and click Setup in the dropdown that appears. Annotation_on_2021-03-03_at_13-45-30__1_.png
  2. Search for and launch the Object Manager using the Quick Find bar. Screenshot_on_2021-03-03_at_13-48-28__1_.png
  3. Use the Quick Find box within the Object Manager to locate and select the object that’s causing the issue. In our example, it’s “File Info”. Annotation_on_2021-03-03_at_13-51-39__1_.png
  4. Click Fields & Relationships in the left sidebar. Screenshot_on_2021-03-03_at_13-53-06__1_.png
  5. On the Fields & Relationships page, click New. Annotation_on_2021-03-03_at_13-55-58__1_.png
  6. Click the radio-button next to Text, then click Next. Annotation_on_2021-03-03_at_13-58-23__1_.png
  7. Enter the name of the bad field (found in the error you received) in the box next to Field Label. It is crucial that this name matches what was in the error you received.
  8. After you enter the field label, the Field Name box should populate automatically. 
  9. Enter 255 (the approximate max length of a text field) in the box next to Length, and then click Next. Screenshot_on_2021-03-03_at_14-04-52__1_.png
  10. Leave the information found in this step (Step 3. Establish field-level security) as-is and click Next.
  11. Do the same for this step (Step 4. Add to page layouts) and click Save.
  12. Repeat the above process for all fields that were causing trouble. In our example, we were also having trouble with the “OCR Compatible” field, so we repeated this process once more for that field.

Delete the New Fields

Lastly, we’re going to delete the new fields we just created. We do this because we don’t actually need those fields to pull data—we just needed to create those fields to tell Salesforce that we needed more space. 

  1. Use the Quick Find bar in Fields & Relationships to locate the field you just created. Screenshot_on_2021-03-03_at_14-16-01__1_.png
  2. Click the down-arrow to the far-right of the field you just created and click Delete in the menu that appears. Annotation_on_2021-03-03_at_14-18-55__1_.png
  3. Confirm that you wish to delete this new field, by clicking Delete in the box that appears. Screenshot_on_2021-03-03_at_14-22-11__1_.png
  4. After deleting the new field, click Deleted Fields, at the top of the Fields & Relationships page. Annotation_on_2021-03-03_at_14-23-52__1_.png
  5. Click Erase next to the field you just deleted. Annotation_on_2021-03-03_at_14-25-06__1_.png
  6. Confirm that you want to erase this field by checking the box next to “Yes, I want to permanently delete the custom field.” and click Delete. Annotation_on_2021-03-03_at_14-27-06__1_.png
  7. Repeat this process for any additional fields that were causing issues. 
  8. Confirm that the issue is resolved by reinstalling the Docrio package. 

 

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