Agents can choose to work from a list of DICE queues set up by a manager or Salesforce administrator.

How to Join a DICE queue

  1. Select the DICE button in the bottom tray.
  2. Choose a queue from the dropdown.
  3. Select Next to be taken to a record.
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  4. Minimize the DICE window to begin working.

Agents can skip records by selecting Next.

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