Grant Litify Support Team Access

Admins can temporarily grant the Litify Support Team access to their firm's org. This allows our team to review and resolve issues your users are experiencing. 

How to Grant Temporary Support Access

1. Enable Support Access to User Accounts

This section only needs to be completed if expanding access permissions beyond Admin users; skip this section if support access privileges have already been set up or if an Admin is working with Litify Support. 

  1. Log in to Litify.
  2. Navigate to Setup > Login Access Policies
  3. Enable Available to Users for the Litify Inc Support row.
  4. Save.

2. Grant Access From

  1. Log in to Litify.
  2. Navigate to your Profile > Settings
  3. Navigate to Grant Account Login Access.
  4. Define an Access Duration for Litify Inc Support
  5. Save.
Was this article helpful?
31 out of 33 found this helpful