When a handling firm turns down a referral or lets it expire, you can give up on the case and cancel it. After you give up a referral you cannot refer it out or use any further Litify Actions on it, so be sure you are ready to give it up before using this action.
1. Open the referral. In Litify Actions, click Give Up.
2. Click Confirm on the "Give up this referral?" window.
You successfully cancelled a sent referral. This sets the referral's status to Cancelled.
Give Up on an Expired or Turned Down Referral
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