Are DICE queue time lockouts queue-specific or for every queue?

Every queue. When building DICE queues, set the minimum amount of time agents must wait between calls. During this time the potential client will be removed from this DICE queue and all other DICE queues where they would appear.

Dice Queue 1: All Intakes
Dice Queue 2: All Intakes in NY

If an intake in NY shows up in Dice queue 1, can the same intake show up in dice queue 2 a few minutes later? No, based on "Time Between Calls" settings on the first queue.

Are dice queue time lockouts queue-specific or global? Global.

Additional articles:
DICE Overview
Build a DICE Queue


Was this article helpful?
0 out of 0 found this helpful