Error When Creating Matters


You might encounter this error when attempting to create new matters in your Litify organization. "Insert failed. First exception on row 0, first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY"

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In this case, review the matter team and make sure the default team members have users assigned. When creating default matter team members, always select a User for each team member. If you do not select a user for every team member, you will encounter issues with matter creation and auto-assigning tasks on matters.

In some cases, it's not clear who will fill a role on a matter team. For best practices, assign these unknown users to one default case manager at your firm, and reassign this user at a later time.

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