The Salesforce platform is known for is its seemingly infinite extensibility. Many Litify firms utilize a wide gamut of 3rd party applications (ESignature, CTI, etc) inside of their Salesforce/Litify environments. If you’re having trouble using a 3rd party application inside of Litify, you may need to reach out to 3rd party vendor for support. We’ve compiled a list of Support Contacts of the most commonly used 3rd Party Applications in Litify, separated by integration category.
- Electronic Signature Providers:
- CTI (Phone) Providers
Electronic Signature Providers:
1 (800) 379-9973
For DocuSign support over the web, you must sign in with your DocuSign (not SpringCM) credentials at https://support.docusign.com/ to create an online web case.
Login to the AssureSign helpcenter to create a web case at https://support.assuresign.net/hc/en-us > Sign In
First sign in at Adobe’s Esignature portal here ( https://secure.echosign.com/public/login ) with your AdobeSign credentials, and then click the Question Mark at the top right to open a support case with Adobe.
CTI (Phone) Providers
+1-925-301-8209 (Outside US)
Login to RingCentral at https://support.ringcentral.com and then open a new case here ( https://support.ringcentral.com/s/new-case?language=en_US)
Click on “Ask Ring Central” at the bottom right of the screen at https://support.ringcentral.com/
Mitel for Salesforce (Mitel Connect)
MiVoice/Salesforce Administrative Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoiceintegrationsf23revisedadmin )
MitVoice/Salesforce User Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoice-integration-for-salesforce-user-guide)
Login to your Mitel Account at https://oneview.mitel.com/s/login/ to open a new support case
Click on “Chat with us” at the bottom right of the screen at https://oneview.mitel.com/s/contactsupport
Fill out the form here ( https://www.sms-magic.com/support/ ), to open a support case with SMS Magic Support.
Click on chat bubble on the bottom right at https://www.sms-magic.com/support
Quickbooks Via DBSync
Submit a support request here ( https://zenkraft.com/contact ).
Open https://zenkraft.com/docs and click on “Live Chat”