Overview:
The Salesforce platform is known for is its seemingly infinite extensibility. Many Litify firms utilize a wide gamut of 3rd party applications (ESignature, CTI, etc) inside of their Salesforce/Litify environments. If you’re having trouble using a 3rd party application inside of Litify, you may need to reach out to 3rd party vendor for support. We’ve compiled a list of Support Contacts of the most commonly used 3rd Party Applications in Litify, separated by integration category.
Index:
- Electronic Signature Providers:
- CTI (Phone) Providers
- SMS
- Finance
- Shipping
Electronic Signature Providers:
DocuSign E-signature:
Documentation:
https://support.docusign.com/
DocuSign for Salesforce Admin Guide
DocuSign for Salesforce End User Guide
Phone:
1 (800) 379-9973
Web:
For DocuSign support over the web, you must sign in with your DocuSign (not SpringCM) credentials at https://support.docusign.com/ to create an online web case.
AssureSign
Documentation:
https://support.assuresign.net/hc/en-us
Email Support:
support@assuresign.com
Web Support:
Login to the AssureSign help center to create a web case at https://support.assuresign.net/hc/en-us > Sign In
Adobe Sign
Documentation:
https://helpx.adobe.com/support/sign.html
Web Support:
First sign in at Adobe’s E-signature portal here ( https://secure.echosign.com/public/login ) with your AdobeSign credentials, and then click the Question Mark at the top right to open a support case with Adobe.
CTI (Phone) Providers
RIngCentral
Documentation:
https://support.ringcentral.com/
Phone Support:
1-888-898-4591 (US)
+1-925-301-8209 (Outside US)
Web Support:
Login to RingCentral at https://support.ringcentral.com and then open a new case here ( https://support.ringcentral.com/s/new-case?language=en_US)
Live Chat:
Click on “Ask RingCentral” at the bottom right of the screen at https://support.ringcentral.com/
Mitel for Salesforce (Mitel Connect)
Documentation:
MiVoice/Salesforce Administrative Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoiceintegrationsf23revisedadmin )
MitVoice/Salesforce User Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoice-integration-for-salesforce-user-guide)
Phone Support:
+1-888-322-3822
+1-408-962-4550
Web Support:
Login to your Mitel Account at https://oneview.mitel.com/s/login/ to open a new support case
Live Chat:
Click on “Chat with us” at the bottom right of the screen at https://oneview.mitel.com/s/contactsupport
SMS Integrations
SMS Magic
Documentation:
https://www.sms-magic.com/docs/
SMS Magic for Salesforce Admin Guide
Phone Support:
US: 1-888-568-1315
UK: 0-808-189-1305
AUS: 1-800-823-175
Email Support:
care@sms-magic.com
Web Support:
Fill out the form here ( https://www.sms-magic.com/support/ ), to open a support case with SMS Magic Support.
Live Chat:
Click on chat bubble on the bottom right at https://www.sms-magic.com/support
Finance Integrations
Quickbooks Via DBSync
Documentation:
https://www.mydbsync.com/product/cloud-replication/salesforce
Email Support:
support-cdm@mydbsync.com
Shipping Integrations
Zenkraft
Documentation:
https://zenkraft.com/docs
Multi-Carrier Install (Salesforce)
Return Shipments from Custom Objects
Create Shipping Labels from Any Object
Phone Support:
US: 1-888-568-1315
UK: 0-808-189-1305
AUS: 1-800-823-175
Email Support:
team@zenkraft.com
Web Support:
Submit a support request here ( https://zenkraft.com/contact ).
Live Chat:
Open https://zenkraft.com/docs and click on “Live Chat”
