Support Contacts for Common Litify Integrations

Overview:

The Salesforce platform is known for is its seemingly infinite extensibility.  Many Litify firms utilize a wide gamut of 3rd party applications (ESignature, CTI, etc) inside of their Salesforce/Litify environments. If you’re having trouble using a 3rd party application inside of Litify, you may need to reach out to 3rd party vendor for support. We’ve compiled a list of Support Contacts of the most commonly used 3rd Party Applications in Litify, separated by integration category.

Index:

 

Electronic Signature Providers:

 

DocuSign Esignature:

Documentation:
https://support.docusign.com/

Phone:
1 (800) 379-9973

Web:
For DocuSign support over the web, you must sign in with your DocuSign (not SpringCM) credentials at https://support.docusign.com/ to create an online web case.


AssureSign

Documentation:
https://support.assuresign.net/hc/en-us

Email Support:
support@assuresign.com

Web Support:
Login to the AssureSign helpcenter to create a web case at https://support.assuresign.net/hc/en-us > Sign In

 

Adobe Sign

Documentation:
https://helpx.adobe.com/support/sign.html

Web Support:
First sign in at Adobe’s Esignature portal here ( https://secure.echosign.com/public/login ) with your AdobeSign credentials, and then click the Question Mark at the top right to open a support case with Adobe.


CTI (Phone) Providers

 

RIng Central

Documentation:
https://support.ringcentral.com/

Phone Support:
1-888-898-4591 (US)
+1-925-301-8209 (Outside US)

Web Support:
Login to RingCentral at https://support.ringcentral.com and then open a new case here ( https://support.ringcentral.com/s/new-case?language=en_US)

Live Chat:
Click on “Ask Ring Central” at the bottom right of the screen at https://support.ringcentral.com/

 

Mitel for Salesforce (Mitel Connect)

Documentation:
MiVoice/Salesforce Administrative Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoiceintegrationsf23revisedadmin )
MitVoice/Salesforce User Guide ( https://www.mitel.com/document-center/applications/collaboration/mivoice-integrations/23/en/mivoice-integration-for-salesforce-user-guide)

Phone Support:
+1-888-322-3822
+1-408-962-4550

Web Support:
Login to your Mitel Account at https://oneview.mitel.com/s/login/ to open a new support case

Live Chat:
Click on “Chat with us” at the bottom right of the screen at https://oneview.mitel.com/s/contactsupport


SMS Integrations

 

SMS Magic

Documentation:
https://www.sms-magic.com/docs/

Phone Support:
US: 1-888-568-1315
UK: 0-808-189-1305
AUS: 1-800-823-175

Email Support:
care@sms-magic.com

Web Support:
Fill out the form here ( https://www.sms-magic.com/support/ ), to open a support case with SMS Magic Support.

Live Chat:
Click on chat bubble on the bottom right at https://www.sms-magic.com/support

 

Finance Integrations

Quickbooks Via DBSync

Documentation:
https://www.mydbsync.com/product/cloud-replication/salesforce

Email Support:
support-cdm@mydbsync.com

 

Shipping Integrations

Zenkraft

Documentation:
https://zenkraft.com/docs

Phone Support:
US: 1-888-568-1315
UK: 0-808-189-1305
AUS: 1-800-823-175

Email Support:
team@zenkraft.com

Web Support:
Submit a support request here ( https://zenkraft.com/contact ).

Live Chat:
Open https://zenkraft.com/docs and click on “Live Chat”

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