Litify Inbox Fall '20 Release

The Fall '20 release of Litify Inbox introduces numerous improvements, new features, and bug fixes. 

Litify Inbox updates automatically for both the cloud/web version and the customized desktop versions used by some customers. This release doesn't require any post-install steps!

Legend

Color labels indicate the user impact of each change in this release:

High Impact

The change significantly modifies the function or interface of Litify Inbox. It will be readily noticed or directly affect end users.

Medium Impact

The change has an impact on the end users' experience with the product; however, it is not very significant.

Low Impact

The change affects users' interactions with Litify Inbox indirectly, or is only noticeable in very specific cases.

No Impact

The change does not affect the end users.

New Features

Book Me/Time Slots Integration with Microsoft Teams

Book Me and Time Slots features can now auto-generate Teams rooms links. To do so, users should enter "MS Teams" in a meeting's Location field.

Change in Global Search Notification Message

Adjusted the text in the pop-up notification which appears after performing a global search with enabled Person Accounts to prevent confusion.

Removed Email Addresses from Magic Pixel URLs

Recipient's email address removed from URLs generated by Magic Pixel (Engagement tracking), for security considerations.

Calendar Notification Emails

Added Invitee Name indication on notification emails for meetings created using the Book Me (Calendar availability) feature.

Enable/Disable Case Assignment Rules Suppression

Implemented the ability to enable/disable Salesforce Case Assignment Rules observance by Litify Inbox.

Set Default Categories for Docrio

Enabled the ability to set a default category/subcategory value for attachments saved to Docrio from Litify Inbox

[Mobile] Booking Confirmation Window for Book Me/Time Slots

Optimized Book Me/Time Slots selection dialog more mobile friendly. Now clicking on "Suggested time slots" summons a "Confirm a meeting" pop-up dialog instead of opening the calendar.

Minimal Time Span Field Changes

  • Added additional picklist value 5 Minutes to "Minimal Span" in "Book Me" dialog.
  • Removed 0 min and 30 min values from the "Minimal Span" picklist in "Book Me" dialog.

Microsoft Graph API Integration

Updated Litify Inbox to synch with the new MS Graph API instead of the Exchange Web App API. This change improves stability and performance for Office 365 users. 

Sign-Up Wizard Redesign

The Sign Up Wizard was redesigned for improved usability.

Custom URL Redirect Option for New Users

It's now possible to set a custom URL to open for new users upon Sign-Up Wizard completion, e.g. a Litify Org URL.

User Guiding Enabled

Enabled 'Welcome' and 'How to' user guide wizards.

Enhanced Email Editing

Implemented the possibility to edit the following fields of already saved Enhanced Email messages via the Sidebar: linked SFDC records to email, Subject, Body, and some other fields. Technically, an edited email gets deleted and then re-created in Salesforce.

Additional Info on Booking Confirmation Pop-Up

Added ability to display meeting organizer's Phone Number and Meeting Notes in the Booking Confirmation pop-up brought up for the invitees.

Email Notification Text Change

Updated text of customization push email notification to be more clear.

Set Default ShowTimeAs Value

Enabled the ability to set a default value for the ShowTimeAs field for Salesforce Events created based on Business objects in custom Saving scenarios, e.g. Opps. That allows to handle the matching MS Outlook item's free/busy status properly.

Bug Fixes

"ServiceAdditionalAutoTrackBlackList

Fixed an issue where the "ServiceAdditionalAutoTrackBlackList" setting didn't work on emails saving by category/folder. Now emails to/from blacklisted addresses are properly filtered on saving by sync.

File Sizes Shown Incorrectly

Fixed an issue where the "ServiceAdditionalAutoTrackBlackList" setting didn't work on emails saving by category/folder. Now emails to/from blacklisted addresses are properly filtered on saving by sync.

"ServiceMaxEmailsPerSync" Issue

[Gmail] Fixed an issue which caused the "ServiceMaxEmailsPerSync" setting being ignored by Sync.

Problem with Provisioning Wizard

Fixed an issue where the users provisioning wizard did not respect mass-auth via Impersonation, requesting user password to authorize sync. Now it works as designed.

Minor Layout Fixes

Separator line under add-in title on main page is now collinear with gmail separator line

Save Dialog Issue

Fixed a specific issue where the Save dialog did not display related records if the "Save email..." button was clicked too fast after dialog opening.

Error with Search Results

Fixed a specific issue where Contacts with internal email domain were not retrieved in Litify Inbox search results even though the Customization setting "Include internal emails into search results" was enabled.

Issues on Mobile

  • Timeslots/Book Me
    • fixed an issue that occurred with the Time slots/Book me feature in MS Outlook for iOS, where it was impossible to send generated links by clicking "Yes, send" in the dialog.
  • Date/Time
    • Fixed an issue where Litify Inbox add-in populated an incorrect Meeting Start / End Date Time, using some time in the past instead of the nearest available time.

Translation Fixes

Fixed several issues with German translation where unexpected symbols appeared.

All Day Events Synch Issue

Fixed issue where AllDay events were synced incorrectly in the cases when different time zones were set in Google and Salesforce got autofixed.

UX Improvements

Search results expanded by default when displayed in sidebar.

Search for Person Accounts

Fixed an issue where Person accounts search returned no results.

"Exception" Error

Fixed the a rare sync issue which resulted in an exception "Exception: bad numeric conversion: positive overflow".

Blacklist Synch Error

Fixed the a rare sync issue which resulted in an exception "Exception: bad numeric conversion: positive overflow".

Timeslot Issue

Fixed a specific issue where the Timeslots feature did not work for some Gmail users.

Gmail Exception Error

Fixed the cause of a rare sync issue "Exception has been thrown by the target of an invocation" that occurred if one of email recipients was corrupted.

Collapsible Groups Problems

Fixed a specific issue with collapsible items groups rendering in RI Chrome extension's Sidebar, so the animations no longer corrupt the lists.

Error from AI

Fixed a rare error collected from monitoring, "Unable to get property 'stopPropagation' of undefined or null reference"

"Related to" Field Issue

Fixed an issue that occurred in specific configurations, where the last clicked Opportunity was filled in the "Related to" field of the email clones after saving the email with several Contact cards.

"ServiceAutoTrackBlackList" Error

Fixed an issue where the value of the ServiceAutoTrackBlackList setting was not applied for the org level's not for syncing blacklist. Now it works as designed.

Emails Saving Incorrectly

Fixed an issue where under specific circumstances emails belonging to a selected thread got auto-saved linked to the User instead of a relevant opportunity. Now auto-save all emails in a thread works as designed.

Book Me/Time Slots Email Issues

Fixed an issue where Meeting Scheduler (Book me, Time slots) failed to create a new email containing the links, due to a console error.

Minor Sidebar UI Fix

Added a missing object reference for Follow up icon's hover-on tooltip in objects Detailed view.

Unexpected Mass Updates

Fixed a rare server-side issue with memory access which was causing unexpected mass updates and data change for multiple records for some end users.

'Error acquiring lease...'

Increased RI Chrome Extension sync engine's stability by fixing an issue where sync would sometimes hang with an error 'Error acquiring lease ...'.

Minimal Time Span Field

Fixed an issue where the 'Minimal Time Span' Meeting Scheduler's field did not work as expected, allowing the recipients to book a meeting too close to its starting time.

Sync Errors

Fixed a rare specific issue where LI Sync didn't work for many hours without displaying any Sync errors.

'Related to' Save Issue

Fixed a rare issue where the 'Related to' field was left empty after an email was saved using the Save button.

Secondary Email Parsing Issue

Fixed an issue where a related object retrieved via Secondary email disappeared from the Sidebar after another related object was retrieved via Primary email.

'Last Activity' Field UI Improvement

Fixed an issue with the ‘Last Activity’ button, now clicking on it opens the latest activity, as designed.

'File is empty' Error

Fixed an issue that occurred in MS Outlook for iOS, where email attachments saving was impossible due to a 'File is empty' error.

Gmail All Day Event Issues

Fixed an issue where all-day events downsynced from Salesfroce to Gmail calendar were converted into 5pm-5pm events instead of 12pm-12pm events. Now downsyncing works as designed.

Unable to Save Emails after 6:00pm

Fixed an issue where it was impossible to save an email using the Save button under specific circumstances (after certain time of the day). Now saving works properly.

"Sequence contains more than one matching element" Error

Fixed a rare issue where email saving via the Chrome extension was blocked by a "Sequence contains more than one matching element" error.

Sync Error Fix

Fixed the cause of a rare sync issue "Exception has been thrown by the target of an invocation" that occurred if one of email recipients' addresses was corrupted.

Validation Error

Fixed an issue where Litify Sync Settings changes became unsavable if a 4 level domain was added to the not-for-syncing Blacklist. The issue was caused by domain validation rules applied by LI.

Desktop Performance Improvements

Improved Add-In performance, by fixing a slowdown that occurred on record cards parsing.

Add-in Freeze Issue

LI Addin stability increase: fixed a specific issue that occasionally occurred in MS Outlook 2019 with the latest MS Edge updates, making the LI Add-In freeze on Reply email creation.

Meeting Time Slot Link Issues

Fixed a specific issue where Time Slots/Book me meeting subject didn't get prefilled if it was created based on a composed email if the cursor was left in the email's Subject line.

Unable to Save Attached Files via Litify Docs

Fixed a specific issue where it was impossible to save files attached to an email via Litify Docs panel due to the popup window being disabled.

'Failed to get organization information...' Error

Fixed an issue that caused a "Failed to get organization information from database" error when DocuSign was not connected.

Fields Filling Incorrectly

Fixed an issue that sometimes occurred on emails from/to unresolved leads or contact saving by category assigning, where the fields 'First name' and 'Last name' of the resulting auto-created records were populated incorrectly.

'Reminder Set' Field Error

Fixed an issue where the 'Reminder set' field did not work as expected: the 'Reminder date/time' field did not appear after selecting the checkbox.

Search Consistency Improvements

User-initiated search consistency improvement: fixed an issue where matching records were not retrieved for entered search words if the corresponding record values were put in quotation marks in Salesforce.

Saving Error Over 5mb

Error notification consistency improvement: fixed an issue where an incorrect error notification was displayed on saving in Salesforce of an attached file bigger than 5 Mb

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