Known Issue: Salesforce Winter '21 Update

Product and Version Impacted

  • Matters + Intakes
  • v22.6 and earlier

Issue Summary

This article affects Organizations on versions 22.6 and older. Matters + Intakes v22.7 introduced fixes for these known issues. Please upgrade to v22.7 as soon as possible to prevent further disruptions.

Salesforce is upgrading all customer orgs to its Winter ’21 seasonal release on 10/9/2020 and 10/16/2020. This Salesforce release introduces changes which prevent users from accessing certain Litify features.

Litify is working to resolve this issue with the Winter ’21 seasonal release. In the meantime, please see the following workaround.

Workaround

To restore access to affected features, admins can create a Permission Set and assign it to Users using the following steps:

  1. As an Admin, go to Salesforce Setup > Users > Permission Sets
  2. Click New to create a new Permission Set with these values:
    • Label: Winter ‘21 Features Access
    • API Name: Winter_21_Features_Access
    • Description: Provides access to Litify features affected by Salesforce Winter ‘21
    • Session Activation Required: FALSE (unchecked)
    • License: --None--
    • Screen_Shot_2020-10-12_at_12.43.14_PM.png
  3. Click Save
  4. Click Apex Class Access
    • ezgif-7-7386c7c47912.gif
  5. Click Edit
    • ezgif-7-3a102584f6fe.gif
  6. Check the following classes:
  7. Click Save
  8. Click Manage Assignments
  9. Click Add Assignments
  10. Check all Users 
    • ezgif-7-7fbe9bb364b3.gif
  11. Click Assign
Affected Litify Apex Classes
  • litify_pm.RecordUtilityCtrl
  • litify_pm.SearchService
  • litify_pm.GlobalUserLookup
  • litify_pm.LookupFieldCtrl
  • litify_pm.MyMattersController
  • litify_pm.NoteController
  • litify_pm.TaskController
  • litify_pm.TaskSetController
  • litify_pm.RecentlyViewedResult
  • litify_pm.SearchResultField
  • litify_pm.SearchResultItem
  • litify_pm.SearchResultList
  • litify_pm.SObjectIcon
  • litify_pm.CaseQualifyingCriteriaController
  • litify_pm.QuestionnaireController
  • litify_pm.AccountDataServiceController
  • litify_pm.AccountLookupController
  • litify_pm.ActivityTimelineConfigServices
  • litify_pm.ActivityTimelineServices
  • litify_pm.AssignMatterPlanController
  • litify_pm.ATRecordFormController
  • litify_pm.ATRecordFormLookupController
  • litify_pm.CalendarRulesController
  • litify_pm.CloneMatterPlan
  • litify_pm.CompanionMatterCtrl
  • litify_pm.CustomCompactLayoutCtrl
  • litify_pm.DiceModels
  • litify_pm.FieldsetFormComponentCtrl
  • litify_pm.InjuryMassEditController
  • litify_pm.IntakeMdoels
  • litify_pm.IntakeQuestionnaireCtrl
  • litify_pm.LightningCaseTypeLookupController
  • litify_pm.LightningDiceQueueBuilderController
  • litify_pm.LightningDiceQueController
  • litify_pm.LightningDiceSettingsController
  • litify_pm.LightningIntakeController
  • litify_pm.LightningIntakeMatterRolesCompCtrl
  • litify_pm.LightningIntakeQuestionnaireController
  • litify_pm.LightningIntakeQuestionnaireQuestionCtrl
  • litify_pm.LightningLitifyActionsController
  • litify_pm.LightningLitifyDocumentsController
  • litify_pm.LightningLookupMatterTeamMemberByUser
  • litify_pm.LightningLookupSObjectController
  • litify_pm.LightningLookupSObjectResult
  • litify_pm.LightningMatterPlanController
  • litify_pm.LightningMatterStagesController
  • litify_pm.LightningMatterTaskController
  • litify_pm.LightningMatterTeamController
  • litify_pm.LightningPicklistFieldCompCtrl
  • litify_pm.LightningQuestionnaireController
  • litify_pm.LightningQuestionnaireOutputContorller
  • litify_pm.LightningReferralStatusController
  • litify_pm.LightningReferralWizardController
  • litify_pm.LightningSetupHelpController
  • litify_pm.LightningSetupLoginController
  • litify_pm.LightningStatuteOfLimitationController
  • litify_pm.LightningSyncController
  • litify_pm.LightningTimeEntriesController
  • litify_pm.LWCTableController
  • litify_pm.MatterModel
  • litify_pm.MatterTeamMemberMassUpdateController
  • litify_pm.Models
  • litify_pm.MultipleQuestionnairesComponentCtrl
  • litify_pm.NewAccountComponentCtrl
  • litify_pm.RelatedListCtrl
  • litify_pm.RelatedListsCtrl
  • litify_pm.ResponseModles
  • litify_pm.RoleViewController
  • litify_pm.SettlementCalculatorController
  • litify_pm.SObjectRecordTypeComponentCtrl
  • litify_pm.TaskInlineEditController
  • litify_pm.UserServices
Affected Docrio Apex Classes
  • ApplicationSetupService
  • AWSService
  • DataExplorerHelper
  • DataServices
  • ExistingInputService
  • FileManagementService
  • FileServices
  • FileServicesHelper
  • FileSettingsService
  • GlobalImageHelper
  • LookupController
  • MergeHelper
  • OAuthService
  • PacketServices
  • Responses
  • SchemaHelper
  • SettingsController
  • TemplateBuilderHelper
  • TemplateResponseController
  • TemplateServices
  • UiApiController
  • ViewModels
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