Litify Inbox Event Sync Exceptions

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Recurring events created in Litify won’t sync to Outlook calendar

  • Salesforce doesn’t provide API for such syncing.

If the event owner is a Litify user who is not using Litify Inbox, and at least one attendee is a Litify user in the same org who is using Litify Inbox, the event will not sync

  • This will trigger a synchronization error within Litify Inbox
  • Categories applied to the event in Exchange will state the error
  • The User's Sync Settings Dashboard will show the list of synchronization issues

If you have a recurring event with a high number of occurrences

  • Salesforce will only show a limited number of occurrences
    • Older occurrences are not removed, and upcoming occurrences are added in a rolling pattern (only when event is updated and 25% of the occurrences limit are exhausted) defined by Salesforce in this help article
  • If a meeting has 100 occurrences, it’s synced to Litify, but if a User updates it in Litify, it’s synced to Outlook as an event without any limits

If you have a recurring event which was changed

  • MS Outlook will update both past and future occurrences
  • Litify will change only future events
  • Litify Inbox handles an update of event series in Litify in the following way:
    • Past events are not changed
    • No updates are sent to attendees
    • Only future events are updated
  • Litify will overwrite any changed event description, location, and WhatId relationships for individual events in the series based on the “master” event: all occurrences in Exchange will be changed, including all exceptions

If you have a recurring all-day event

  • The event will not sync to Litify 
  • Will trigger a synchronization error within Revenue Inbox
    • Categories applied to the event in Exchange will state the error
    • Sync Settings Dashboard will show list of synchronization issue

If you convert an already synced single event to a recurring event in Exchange 

  • The recurring event will not sync to Litify
  • Will trigger a synchronization error within Litify Inbox
    • Categories applied to the event in Exchange will state the error
    • Sync Settings Dashboard will show list of synchronization issue

Time zone auto-sync exceptions

  • If an event created in Exchange uses a time zone that is not supported by Litify, the event may not sync.
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