Product and Version Impacted

  • Litify Referrals Network

Issue Summary

Users attempting to sign up a new firm to the LRN web app experience difficulty when their firm name contains an ampersand (&) symbol.

When signing up a firm, LRN searches for firms with the same name to ensure duplicates do not enter the system. If a user attempts to sign up a firm name which contains an ampersand (&), the system will not search past the & symbol. This creates issues for firms which have the same first name as another, existing firm. 


If the user changes the ampersand (&) to the word “and,” they will be able to successfully sign up their firm. They can then change their firm name by going to the Firm Settings in LRN.


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