Litify Inbox: Supported Email Clients

This article lists the supported email clients that can be used in combination with Litify Inbox. At present, Litify Inbox can be configured to work with either Google (Chrome) or Microsoft (Outlook or Exchange) environments. Below we have listed the compatible clients depending on which version of Litify Inbox your organization has decided to use.  

Gmail and Google Workspace (GSuite) Servers

Litify Inbox can work with Gmail and GSuite Servers only through the dedicated Revenue Inbox Chrome Extension (not Litify branded). This extension is added to the Gmail/Google Workspace (GSuite) web interface to allow the two systems to communicate with each other.

The Extension works with Google Chrome browsers or browsers based on the Chromium engine. It is as cross-platform as the Chrome browser itself, so you can use it in any of the following environments:

  • Windows 7 and later
  • MacOS 10.10 and later
  • Android KitKat and later
  • iOS 11 and later
  • Linux/Ubuntu
  • Chrome OS

You can also effectively run the Extension on tablet devices. However, please note that the Extension’s rendering is not specifically optimized for use on mobile phone screens.

Prerequisites

The prerequisites to use the Revenue Inbox Chrome Extension are as follows:

  • The latest version of Google Chrome or Chromium based browser
  • A corporate Gmail / Google Workspace (G Suite) account

Microsoft Supported Email Clients

Litify Inbox is also available as a Microsoft (MS) Outlook add-in that is compatible with different types of MS Exchange and MS Outlook email clients.

Below are the various Microsoft email clients that are compatible with Litify Inbox.

Microsoft Exchange 2010

Please find the list of email clients compatible with the MS Exchange 2010 On Premises Server below. 

For the best experience with Litify Inbox we recommend updating the email client to the latest version.

Email Client

Sync Engine support

Add-in Support

MS Outlook 2013, 2016, and 2019 for Windows

Yes

Yes (can be pinned) *

MS Outlook 2016, 2019 for Mac

Yes

No

Outlook on the Web (Outlook.com)

Yes

No

Outlook app for iOS or Android

Yes

No

 

*The add-in can be pinned so that the end user does not have to re-open it each time for a new email. This function is supported for mailboxes only; add-ins cannot be pinned in the Calendar.

To have the Litify Inbox add-in available for MS Exchange 2010 mailboxes, the custom Desktop (.MSI) implementation of Litify Inbox must be installed.

If your email client is Microsoft Outlook for Windows, please make sure the latest version of MS Edge is installed in your system because it is used to render the Sidebar in Outlook.

Microsoft Exchange 2013, 2016, and 2019

Please note that the Litify Inbox add-in’s stable functioning in Outlook on the Web (https://outlook.live.com or https://outlook.office.com/) cannot be guaranteed with MS Exchange 2013 mailboxes.

Email Client

Sync Engine support

Add-in Support

MS Outlook 2013, 2016, and 2019 for Windows

Yes

Yes (can be pinned)*

MS Outlook 2016, 2019 for Mac

Yes

Yes

Outlook on the Web (Outlook.com)

Yes**

No**

Outlook app for iOS or Android

Yes

No

Any other desktop or mobile client that can be connected to Microsoft Exchange and supports folders and/or categories (For example, iOS Mail app)

Yes

No

 

*The add-in can be pinned so that the end user does not have to re-open it each time for a new email. This function is supported for mailboxes only; add-ins cannot be pinned in the Calendar.

** Presently, due to a limitation in MS Outlook Mobile, in MS Outlook for Android/iOS the Add-In can be used with Office 365/Office.com accounts only. 

If your email client is Microsoft Outlook for Windows, please make sure the latest version of MS Edge is installed in your system because it is used to render the Sidebar in Outlook.

Microsoft Office 365 (with Exchange Online)

The list of compatible email clients is below.

For the best experience with Litify Inbox we recommend updating the email client to the latest version.

Email Client

Sync Engine Support

Add-in Support

MS Outlook 2013, 2016, and 2019 for Windows

Yes

Yes (can be pinned) *

MS Outlook 2016, 2019 for Mac

Yes

Yes

Outlook on the Web (Outlook.com)

Yes

Yes

Outlook app for iOS or Android

Yes

Yes

Any other desktop or mobile client  that can be connected to Microsoft Exchange  and supports folders and/or categories, (For example, iOS Mail app)

Yes

No

 

*The add-in can be pinned so that the end user does not have to re-open it each time for a new email. This function is supported for mailbox only, add-in cannot be pinned in the Calendar.

If your email client is Microsoft Outlook for Windows, please make sure the latest version of MS Edge is installed in your system because it is used to render the Sidebar in Outlook.

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