Unable to Save a Global Image in Docrio Document Generation

Some Users have reported an issue where Global Images are not being saved upon upload within the Docrio Document Generation screen. 

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Resolution Steps

In order to resolve this issue, first confirm that all steps from the Docrio V2 Post Install Instructions have been completed. If after completing the post-install steps this issue persist, contact a local administrator so that they can confirm the following:

  • Ensure the picklist value labelled Image for the Merge Input Data Types field contains a lowercase "i" for the API field as described below. 

Field

Value / API Name

Notes

Merge Input Data Types

Image / image

This needs to be added; the API name starts with a lowercase "i".

 

Litify Support Information

If you have walked through the steps above and are still having trouble, please don’t hesitate to contact Litify Support at support@litify.com (or Submit a Request). 

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