Litify Inbox: Switching to Microsoft 365 OAuth Impersonation

Microsoft has stated that they will be disabling basic authentication (login/password) for ALL Office 365 users by the end of 2021. With Revenue Grid, we’ve determined that this change may have an impact on your Litify Inbox experience. This article will provide you with some insight into what this means, and steps that your firm can use to avoid any negative impact from this change. 

This change applies only to Firms that use the Microsoft Exchange basic authorization (EWS API) - Impersonated logon mailbox access type with Litify Inbox. To determine which mailbox access type your Firm uses please refer to the Litify Inbox Admin Panel. 

Prerequisites 

Access to the Litify Inbox Admin Panel and to the Exchange Admin Center.

Implementing the Switch

To apply changes to the mailbox access type, please follow the steps below.

  1. Log into the Litify Inbox Admin Panel.
    • Login credentials for this panel, as well as the login URL, were provided to your Firm together with the Litify Inbox provisioning.
  2. Navigate to the Organizations tab and select the Organization that your users are registered with.
    • If you use Exchange basic Impersonation, the mailbox access type will be Microsoft Exchange basic authorization (EWS API) -Impersonated logon.

      Screen_Shot_2021-09-30_at_2.17.38_PM.png

  3. In the Organization record go to the E-Mail Configuration tab.

    Screen_Shot_2021-09-30_at_2.17.48_PM.png

  4. Expand the Mailbox Access Type dropdown and select Microsoft 365 OAuth (EWS API) - Impersonated logon.

    Screen_Shot_2021-09-30_at_2.17.57_PM.png

  5. Authenticate using the Impersonating Service Account credentials.
    • A standard Office 365 OAuth 2.0 dialog will be opened in a new browser window.
  6. In the dialog, enter the Impersonating account’s login credentials and click Sign In.


    Screen_Shot_2021-09-30_at_2.18.05_PM.png

Troubleshooting

If you come across any issues while switching to Microsoft 365 OAuth Impersonation, please reach out to Litify Support.

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