Known Issue: File Viewer Component Error

Products and Versions Impacted

  • Docrio v10
  • Google Chrome versions before Chrome 92

Issue Summary

Some users have been experiencing a component error when trying to view files on a record after upgrading to Docrio v10. Users may receive the following message when attempting to access the File Viewer on records: 

  • Error Retrieving Related Records a.at is not a function

Below is an image showing an example of the error.

mceclip1.png

Cause

This issue is caused by older versions of Google Chrome in which the a.at function is not supported.

Workaround

To resolve this issue, please upgrade to the latest version of Google Chrome.

Litify Support Information

If you have walked through the steps above and are still having trouble, please don’t hesitate to contact Litify Support at support@litify.com (or Submit a Request).

Was this article helpful?
0 out of 0 found this helpful