Products and Versions Impacted
- Docrio v10
Issue Summary
After upgrading to Docrio v10, the File Viewer displays an error that an invalid user last modified the file. Users will receive the following message when viewing files in the File Viewer on records:
- The Id [user Id] is not a valid Id.
Below is an image showing an example of the error.
Cause
This is expected after upgrading to Docrio v10. After installation, a post-install script runs and updates each file. This post-install script is run by a 'Ghost User,' which causes the invalid user Id to populate as the Last Modified By ID.
Workaround
There is no action needed, once the file is next updated or edited, the name of the user who modified it will be reflected.
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Litify Support Information
If you have walked through the steps above and are still having trouble, please don’t hesitate to contact Litify Support at support@litify.com (or Submit a Request).
