INTRODUCING THE LITIFY COMMUNITY!
Author: Kristen Hobson
The Litify Community brings together Litify professionals into a single collaborative platform that includes:
- Our Knowledge base – Documentation, troubleshooting guides, and release notes
- Discussions (Groups) – Use Chatter to communicate, collaborate, and innovate with Litify users as well as Litify employees
- Q&A – Use Chatter to ask a question of the user base
- Litify Support – You can submit support cases here
- Much more!
If you're a Litify customer or partner, you'll log in by going to https://litify.force.com/community and entering the username you received in your welcome email.
This is the homepage of the Litify Community. From here, you can access our Knowledge base, collaborate with others, contact Support, and hop over to the Litify Learning Hub.
Notifications: The little bell icon in the top right corner is your notification center. It will have a red dot when there has been activity on something that you’re interested in.
Profile: This section contains information pertinent to your personal profile within the Litify Community. Please update it with as much information as possible, and even add a profile picture.
Search bar: Search the entire Community for a specific topic. As you type, the search bar will begin to guess what it is that you want. It looks for articles, discussions, groups, and more that contain that term or those terms. Click on one of these suggestions if that's what you're trying to find.
If you don’t see what you’re looking for, hit Enter or click the magnifying glass to see more search results. On the left, you can filter the results by types of record, such as Discussions or Articles.
News tab: This is a good place to discover Litify's Announcements. You can learn about Litify’s upcoming webinars, releases, events, and more.
Featured Topics tab: Find articles, discussions, and more related to Litify's main products.
Recent Discussions tab: Uncover more about Litify by viewing the Community's latest posts and discussions.
Leaderboard: This showcases the members who are most active in the Community. Members can earn points based on their activity, and those with the highest points can earn e-badges and Litify swag!
Knowledge is intended to guide users in their search for answers about Litify’s products. On the left, you will see Trending Articles. On the right, click a box to explore discussions around a particular topic.
Discussions tab: Once inside of a particular topic, you will be able to see all discussions around it (unless they are within a Private Group). Use the buttons on the right to ask a question directly to Litify regarding the topic, and to follow the topic to receive notifications about activity related to the topic. You can also see trending and related articles.
Articles tab: This is a list of links to Knowledge articles, which can be tagged with one or more key topics/ key words.
Inside an article: Click on an article, and you’ll see the title, author, published date, and content.
Scroll to the bottom of the page to post a comment about the article, or ask a follow-up question. If you ask a question, the Community will categorize your question based on the key words you include. Litify administrators can then answer the question, and it will now be searchable by users of the Community.
This area of the Community is intended for general questions or comments around industry, innovations, experiences with Litify products, etc.
Groups: Private groups are by invitation only, and are indicated by a padlock symbol. There may be private groups specific to implementation partners, enterprise firms, etc., and there is a private group specifically for Litify Administrators. Public groups are groups that anyone can join. All users are added to the Litify Community group.
Post/ Question: Users can post a general comment, or ask a question of the entire Community. Here, you can see recent questions and answer them if you know the answer. Again, the Community will categorize the question based on the key words included.
Create a Case: If you're not able to find an answer to your question on your own, feel free to create a case. For added assistance, check out this article: How to submit a case.
Need Answers Fast?: As you type into the subject field of the case you are creating, Litify will begin to update this list according to what you’re typing – you may be able to find the answer in an article that already exists.
My Cases: Below the "Create a Case" and "Need Answers Fast?" sections, users can see the cases they've already created, as well as those created by their organization.
Inside a case: Once users submit a case, they can click the link in the list to view the details of the case, as well as any communication that has occurred between them and Litify Support. Users will be notified when a support engineer adds details to the case.
This section links to the Litify Learning Hub (LLH). Registered users of the LLH will be able to access all of their pertinent Litify courses.
Thanks for taking the tour of Litify's Community!
Now jump in and get started!