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  2. Troubleshooting

Troubleshooting

Have a problem? Find a solution here!

Litify Support

  • Grant Litify Support Team Access
  • Troubleshooting Litify Performance
  • Resolving Issues with Third Party App "Sortable Data Grids"
  • Support Contacts for Common Litify Integrations
  • How do I grant login access to Litify Support?
  • List of Exceptions in Litify Managed Package
  • See all 9 articles

Matters + Intakes

  • How do I view the client's name on the task page layout?
  • Why am I navigated away from the record I'm working on when I delete a Task, Email, or Event?
  • Matter plan is assigned to new matters without case types
  • Error When Creating Matters
  • Error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST
  • Time-based tasks are not activating on migrated matters
  • See all 10 articles

Litify Referrals Network (LRN)

  • Incoming/Outgoing Referrals Scheduler Error Log - UNABLE_TO_LOCK_ROW
  • Litify Referrals Network FAQ
  • Why do I need a Litify Referrals Network Account?
  • Why can't I create an intake from a referral?
  • Why do I get so many error Log emails?

Docrio

  • Docrio Electron App - Relax IP Restrictions

Litify Inbox

  • Litify Inbox: Event Sync Troubleshooting
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