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Troubleshooting

Have a problem? Find a solution here!

Known Issues

  • Matters & Intakes
  • Docrio
  • Timekeeping
  • Financials
  • Salesforce
  • Litify Inbox
  • Litify Referral Network (LRN)

Litify Support

  • How to Submit a Support Case with Litify
  • How to Collaborate with Other Litify Users
  • Guide to Getting Started in the Litify Community
  • Known Issue: Error Downloading Documents (Docrio—Google Chrome)
  • Grant Litify Support Team Access
  • Troubleshooting Litify Performance
  • See all 13 articles

Matters + Intakes

  • How do I view the client's name on the task page layout?
  • Why am I navigated away from the record I'm working on when I delete a Task, Email, or Event?
  • Matter plan is assigned to new matters without case types
  • Error When Creating Matters
  • Error: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST
  • Time-based tasks are not activating on migrated matters
  • See all 9 articles

Litify Referrals Network (LRN)

  • Incoming/Outgoing Referrals Scheduler Error Log - UNABLE_TO_LOCK_ROW
  • Litify Referrals Network FAQ
  • Why do I need a Litify Referrals Network Account?
  • Why can't I create an intake from a referral?
  • Why do I get so many error Log emails?

Docrio

  • Docrio Edit “Unable to Get Local Issuer Certificate” Error
  • Unable to Save a Global Image in Docrio Document Generation
  • Troubleshooting Docrio Sandbox Installation Errors
  • Docrio Electron App - Relax IP Restrictions

Litify Inbox

  • Matter and Intake Customization in Litify Inbox
  • Litify Inbox: Event Sync Troubleshooting
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